"OpenStore® allows us to extend our brand into the Internet and mobile worlds quickly and with a set of tools customers enjoy using."
Scott Hartman, President & CEO Rutter's Farm Stores

Connect with your customers wherever they go with your own branded mobile apps (smartphone applications) for iPhone, Blackberry and Android. Every time they look at their apps, they'll see your logo and you will be top of mind.

With your mobile app, customers will be able to find your locations, submit immediate feedback, and receive exclusive digital coupons. You can even put your loyalty card right on their phone.

Location Finder

Customers are always looking for new ways to make their lives easier, like finding their favorite c-store chain. When customers have to look for your stores, they can easily be sidetracked by the competition. But with the location finder in your app, they will be focused only on you.

Feedback Forms

Problems happen. But with a feedback form with them everywhere on their smartphone, they can submit their feedback moments after an incident occurs. When a problem is solved quickly, it leaves a better impression on the customer than if nothing went wrong in the first place.

Digital Coupons

Your high margin items are in your stores, not at your gas pumps. Bring your customers into your store with exclusive deals straight to their smartphones. When your customers use your digital coupon, the barcode only shows for a selected amount of time and then the digital coupon disappears completely from the app, preventing coupon fraud. OpenStore® digital coupons are professional looking, time efficient and most important, very attractive to your customers.

Loyalty Rewards Integration

Loyalty cards can provide you the edge over your competition, but only if your customers don't misplace them. Increase the use of your loyalty program by putting the loyalty card on their smartphones. Your customers won't have to dig around in their purses or wallets for plastic cards. They won't lose their smartphones as easily as they can a plastic card. Your loyalty card will always be on their phone. OpenStore® integrates with Centego, Retalix, Kick Back Rewards Systems, Excentus, ValueSys and any proprietary loyalty programs.

"We wanted a real Hawaii feel to our websites, and they exceeded our expectations. I'd highly recommend OpenStore." Keith Yoshida, Director of Business Development & Marketing, Mid Pac Petroleum

With OpenStore® , you can have a website for each of your locations. With individual store websites, customers won’t feel like they’re dealing with a large corporation but with their favorite neighborhood store. The gas prices displayed are store specific. When people search on Google for c-stores in your area, you will be top of page.

Don’t offer the same things at every store? Individual store websites are perfect for customizing offers and details.

Individual store websites offer in-store deals, Deal Alert Sign Ups, location finder, menus, customer feedback and more.

In-store Deals

Let your customers know about the great deals happening in your store. In-store deals lead customers from your gas pumps and into your stores to buy higher margin items. You can even post only certain in-store deals to specific store websites.

In-store deals are easy to post and quick to create. You can create in-store deals for all of your stores for months in advance in minutes. The branded coupon template creates attractive yet practical in-store deals graphics in only two steps.

Deal Alert Sign Up

Not everyone has a smartphone, so OpenStore® offers digital coupons by email, SMS, Twitter and Facebook too. Customers simply enter their mobile number or email address and which locations they’d like to receive deals from.

Location Finder

Customers are always looking for new ways to make their lives easier, like finding their favorite c-store chain. When customers have to look for your stores, they can easily be sidetracked by the competition. But with the location finder on your store websites, they’ll be focused only on you. Plus, when they find the location they like, they can click a link to that store’s website. You can also integrate this easy to use store finder into your corporate website.

Menus

With OpenStore® you can post your mouth-watering menus on your store websites. Only offer a menu at certain stores? You can post menus only to stores that offer that menu. Between the menu, in-store deals and digital coupons, it’s easy to lure your customers from the gas pumps and into your stores.

Customer Feedback

Problems happen. But with a feedback form available on every store website, your customers can easily submit the relevant facts to you. When a problem is solved quickly, it leaves a better impression on the customer than if nothing went wrong in the first place.

Manage everything from one easy to use dashboard. You don’t need to juggle between ten different solutions to manage everything you can with OpenStore® .

From the dashboard, you can create and send digital coupons and in-store deals, manage your customer feedback, check your analytics, update your social status and more.

Digital Coupons

In one step, you can send digital coupons to email, SMS and mobile apps. Create and send a campaign in only minutes. OpenStore® creates a professional and attractive branded coupon template. All you have to do is upload a picture and write a coupon message. You can also forego the template and upload your own custom images.

Customer Feedback

Manage all you incoming customer feedback in one place. You’ll be able to read messages, take notes, alert others, and email the customer back. The system records every action taken, so there’s no confusion. With editable canned responses written by you and pre-programmed into the system, you can quickly send personalized responses that will make your customers feel special.

Analytics

OpenStore® offers a set of analytics to help you track your success. Measure your coupon’s attractiveness with coupon analytics, track customer satisfaction with Customer Feedback Charts, and more. Find out what works and what can be improved upon. Then you can make changes on the fly to ensure you hit your targets.

"We've found everyone to be helpful and responsive. OpenStore® will train your team, and they're always there to answer any questions we have about the platform. We're very pleased with OpenStore® ." Robert L. Bolbuc, President, Pride

You won't need any additional software, hardware, or IT personnel. Everything is accessed through a simple web-based dashboard. The only software you will need is a web browser. The only hardware is a computer. The only IT people you will need are us.

We're a proven solution, as our clients will tell you. In 2010, OpenStore won the CSP Retailer Choice Best New Product award.

We'll help you through implementation and post-deployment. We're here to help you get the most out of OpenStore® . You're not just buying a product or service. You're hiring a team.

Your high margin items are in your stores, not at your gas pumps. Bring your customers into your store with exclusive deals straight to their smartphones. When your customers use your digital coupon, the barcode only shows for a selected amount of time and then the digital coupon disappears completely from the app, preventing coupon fraud.

OpenStore® digital coupons are professional looking, time efficient and most important, very attractive to your customers.

In a matter of seconds, you can send digital coupons to email, SMS, mobile apps.

"OpenStore® has provided us multiple tools to engage our customers including mobile applications, customer feedback management and gas retail pricing presence on the web." Scott Hartman, President & CEO Rutter's Farm Stores

Problems happen. But with a feedback form available on every store website and on their smartphone, your customers can quickly and easily submit the relevant facts to you. When a problem is solved quickly, it leaves a better impression on the customer than if nothing went wrong in the first place. Customer feedback is private, so only you and your customers will know.

Manage all you incoming customer feedback in one place. You'll be able to read messages, take notes, alert others, and email the customer back. The system records every action taken, so there's no confusion. With editable canned responses written by you and pre-programmed into the system, you can quickly send personalized responses that will make your customers feel special.

As our clients have learned, when a customer can submit feedback with just a touch, customers are more likely to take the trouble to submit rave reviews. Between both types, you'll be able to see which stores excel at customer service and which need a bit of help with the Customer Feedback Charts.

With over 80 million visits a year, referenced by the media more than 15,000 times a year, and listed as one of the top twenty iTunes apps, standing out on GasBuddy is a big deal.

With OpenStore® , you'll stand out from the crowd on GasBuddy.com with a branded listing. Attract GasBuddy.com visitors by announcing your in-store promotions, that extra value that takes the focus off of gas prices.